FAQs

What is the Purchase method

• Product selection by the customer
• Place the product in the basket after specifying the quantity
• Move to the basket and then to the payment step
• Waiting for the customer service department to call to schedule a delivery date

How is my Order received?

After completing the purchase process, the delivery department will contact the customer within a maximum period of 48 hours to determine the delivery date according to the schedule.
Available for installations

What are the Payment methods?

The customer has several options, where the payment process is made by Mada card or by one of the credit cards (Visa - MasterCard) or by stc pay

Can the request be modified

Yes, this can be done by contacting customer service at 0536080444 or via email, and a response will be made within 24 hours

How can I cancel the order after payment

By contacting customer service on 0536080444 or email, a response will be made within 24 hours

Do you have a gallery

Yes, we have one showroom in Riyadh, Al-Hamra District, Khaled Bin Al-Walid Street, Exit 9

Can I buy one piece of sofa

It is not possible to purchase individually, all sofas are sold as a set only

How can I track my order

Via your personal profile, My Orders icon, or via your customer service email

Is it possible to purchase now and postpone delivery?

Yes, it can be stored for a maximum of 45 days

What is the return and exchange policy

 • The organization provides return and exchange services within (4) days unless the goods are
 delivered, and the amount is returned via transfer to the bank account   

 • For the customer, it takes one to two weeks, depending on the type of the customer’s bank
The goods that are installed for the customer are not entitled to return them unless there is a manufacturing defect. 
 • The organization is not responsible for any damage or damage to the contents of the goods after receipt by the customer, with the exception of manufacturing defects. Which is decided by the organization’s technical team alone All original documents must be secured during return or exchange such as invoice.

How long is the warranty

Lilt Agency guarantees all of its products, except for electrical ones, for a period of 12 months. Lilt Agency is the only party that has the right to decide on any damage.
Manufacture of products and its decision is final